Randy Lee joined Baptist Hospital in 1989 as director of planning for Baptist Hospital, and later for Baptist Health South Florida. He was named vice president of Baptist Hospital in 1997, and is now COO.He received a bachelor's degree in psychology from Stetson University in Deland, FL, and a master's degree in health administration from Duke University in Durham, NC.

Randy gave us an update on Baptist Hospital as well as on the culture of Baptist Health. He is a member of the Pinecrest-Dadeland Rotary Club and remarked that the Baptist culture is consistent with Rotary values. This organization is not solely focused on results, but on how those results are achieved. Employees are evaluated on on technical competence but alos have equal value on how they meet Employee Service Standards. Employees receive a lot of awards abut can always do better without pridefulness.

For fifteen years in a row, the Consumer Choice Award for the local area has gone to Baptist Health. It is also noted as one of the most ethical companies in the country, and the philosophy goes back to "who you hire is the most important decision".

Randy recognized our member, Cathy Miller, for her role in developing the pineapple logo for Baptist Health. The pineapple represents hospitality.

Baptist scores very high in many satisfaction surveys, including:

Physician Satisfaction 92nd Percentile

Employee Satisfaction 84th Percentile

Inpatient Satisfaction   88th Percentile

Emergency Department 94th Percentile

Outpatient Satisfaction  94th Percentile

This i s a not-for-profit hospital and there is amount of charity care provided (approximately $240M last year). There have been recent expansions at Baptist Hospital in Kendall, including a redesigned Emergency Center, Chest Pain Center and Back and Spince Center. Baptist Hospital will be expanding the Cardiac and Vascular Center.